WORKING TIME

8.00 AM - 10.00 PM

FREE SHIPPING & RETURN

On Order Over $999

100% Money Back

30 Days Money Back Guarantee

PHONE: 86-576-8989 8883

Order Online Now !

WORKING TIME

8.00 AM - 10.00 PM

FREE SHIPPING & RETURN

On Order Over $999

100% Money Back

30 Days Money Back Guarantee

PHONE: 86-576-8989 8883

Order Online Now !

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Frequently Asked Questions

Got a question? We're happy to help you find an answer. Browse our list of frequently asked questions below — we have a feeling you'll find what you're looking for! If not, please feel free to reach out.

Ordering

Q: What forms of payment do you accept?
We accept the following credit cards: Master Card, Visa, American Express, and Discover. We also accept PayPal and postal money orders.

Q: Do you have a store that I can walk in and purchase product(s)?
We are an Internet store only. All orders can be processed online or taken over the phone.

Q: How do I make changes to my order?
You may make changes or cancel your order as long as the order has not been shipped. Please speak to our Customer Happiness team as soon as possible with changes or cancellations so we can accommodate your request. Contact us here!

Q: Do you keep records of previous orders?
We do keep records of previous orders, but we do not keep those records on the website. If you choose to Create an account with Purros.com, you will be able to view your past orders within your account.

Q: How do I create or log into my account to place an order?
To create an account with Purros.com. If you already have an account created with us, Login here.

Q: Do you have any discounts for first-time buyers?
We do not have discounts for first-time buyers; everyone gets the same low price and free shipping offer presented. For email-only exclusive savings and special deals, be sure to sign up to be on our email list.

Q: Do you have any discounts for repeat customers?
We do not have discounts for repeat customers; everyone gets the same low price and free shipping offer presented. For email-only exclusive savings and special deals, be sure to sign up to be on our email list.

Q: Do you have any discounts for senior citizens or veterans?
We do not have discounts for senior citizens or veterans; everyone gets the same low price and free shipping offer presented. For email-only exclusive savings and special deals, be sure to sign up to be on our email list.

Q: Why can't I use a pre-paid VISA/debit card?
For security, our system has to check the billing address for a match to the card used for the purchase. Pre-paid VISA/debit cards do not have an address that is "attached" to the account, so our system cannot verify an address and will not accept the card.

Q: Why won't my order go through?
There are a few different reasons that a credit card may be declined (sometimes our system can tell us what exactly it was, and sometimes it just tells us it was declined). Some of the reasons for a declined card include insufficient funds, wrong expiration date entered, wrong security code entered, or the wrong billing address was provided.

Q: The style I want is out of stock. Is it gone forever, or will it be restocked? When?
We try to restock inventory as often as possible, but sometimes. Please contact customer service to inquire about a specific style.

Q: I need a different size of a particular style. Can you customize it for me?
Yes, We can.

Q: Do you do any price-matching?
We do not do price-matching, because it would be impossible to determine that a style listed elsewhere is the exact style we carry. Many styles look identical but can be made by a different manufacturer, making it a different price.

Q: I see a picture of a different color in a certain style below the big picture, but I can only select one color. Can I order the other color?
The available colors are listed in the drop-down menu. If a certain color does not show up in the drop-down menu, it is out of stock and unavailable for order.

Q: Why will it not allow me to order the amount of this style I want? It keeps adding a lower quantity than I enter to the cart.
The system will only allow the amount we have in stock to be added to the cart. If you want to order three of a style, but we only have one pair in stock, only one will be added to your cart. This way, you do not pay for what we are unable to ship to you.

Q: Can I pay with PayPal Checkout?
You are more than welcome to pay via PayPal Checkout. Please select one of those options in the cart page or at the bottom of the checkout page.

Shipping & Delivery

Q: How much does shipping cost?
When you pay, the system will automatically calculate the shipping costs. On Order Over $599, Free Shipping by FedEX or EMS.

Q: If I order before 2:00 p.m. Eastern Time, will I get my product(s) today?
Same-day shipping means the order will leave our warehouse if you order before 2:00 p.m. ET on a business day; however, it does not mean same-day delivery. Delivery estimates do not begin until the day after your order ships from our warehouse.

Q: How long does it take for the order to ship?
If you order before 2:00 p.m. ET on a business day, the order will ship that day; otherwise, it will ship the next business day. If you place an order on a weekend or holiday, your order will ship the following business day.

Q: My confirmation number says the package was delivered, but I don't have it. Now what?
First, check with anyone in the house/apartment that may have received the package. If it is an apartment complex, check with the front desk. Then, check with neighbors to see if the package was misdelivered. You can also contact your local post office and speak with your mail carrier or delivery manager about where the package was left.;

Q: I got my shipping confirmation email, but the tracking number doesn't work. Was the order even sent?
Tracking information is not available right away. It often takes a business day to update the tracking. Please check the tracking number again tomorrow.

Q: Why does the tracking information state there is no record of the item?
Tracking information is not available right away. It often takes a business day for China Post Air Mail to update the tracking. Please check the tracking number again tomorrow.

Q: Does the free shipping apply to international orders?
Yes, Free Shipping by FedEX or EMS.

Q: Can I have the order sent somewhere other than my billing address?
Yes, you are welcome to ship the order to a different address than your billing address. During checkout, enter your billing address first, at the top of the page, select to ship it to a different address, then enter the full shipping address second. If you choose to create an account with Purros.com, you will be able to save multiple addresses for future delivery.

Q: Can I have half the order sent one place, and the other half sent another?
No, we are unable to ship one order to different locations. If different destinations are required, separate orders must be made. Shipping must be paid for each, unless the orders are over the shipping threshold on their own.

Q: How do I check the status of my order?
You will receive an email notification with a tracking number as soon as your order is shipped. You can track your package at http://www.track-trace.com/

Returns & Exchanges

Q: What is your return policy?
If you are not 100% satisfied with your purchase, simply return it for a full refund. You can return your purchase for up to 90 days from the purchase date, as long as the item shows no signs of use. All returns must be in original condition. The product(s) will be inspected upon receipt. All returns must be in the condition you received them and in the original box and/or packaging (including invoice) for full credit to be issued. No credit or exchange will be issued if the product shows signs of use. Please note: Our guarantee does not cover accidental damage or wear of product caused by customer.

Q: I would like to exchange my product(s) for a different pair. What is your exchange policy?
You can exchange your purchase for up to 90 days from the purchase date. All exchanges must be in the condition you received them and in the original box and/or packaging (including invoice) for full credit to be issued. No exchange will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. All product exchanges should include the original invoice and be mailed here: No.1210 Junyue, Donghuan Road, Jiaojiang, Taizhou, Zhejiang, China 318000.

Please send us an email or call us right away to specify the style and color you would like to exchange your product(s) for, so we can place the new one on hold for you. The product(s) will be inspected upon receipt. All exchanges must be in resalable condition and all original packaging (including invoice) must be in place. No exchange will be issued if the product shows signs of use. Exchanges will ship out as soon as we receive the original order.

Q: I returned a product(s). When can I expect to see the refund on my credit card statement?
Once we have received your return at our warehouse, we will refund your credit card and send you an email stating that your return is completed. Credits normally take 3-5 business days to appear on your credit card statement.

Q: How long does it take to process a return/exchange?
Once we have received the package back in our warehouse, returns and exchanges are processed within two business days. We will send you an email to confirm your return/exchange.

Q: Does my refund go back to my credit card or is it store credit?
Refunds are credited back to your original method of payment. Because we do not like to have your money in limbo, we do not offer any sort of store credit.

Q: My refund email states a credit was issued to my account. What account is that?
"Account" means your bank account, PayPal account, or whatever original method of payment was used.

Q: What happens if my item arrives broken or defective?
If any item you receive is broken or defective, please give us a call at +86-576-89898883 or email us at service@Purros.com so we can send you a replacement free of charge.

Q: Can I return a product(s) that broke?
We are unable to accept worn or used merchandise for return. We do replace defective product(s), but we can only assume a 30-day replacement policy, as we cannot be responsible for wear and tear.

Q: Are there any restocking fees for returns or handling fees for exchanges?
No, there are no restocking fees on your return, and we will pay for the shipping on the exchanged product.

Q: Why did I not receive a refund for the shipping?
As stated in our return policy, we do not refund for shipping costs.

Q: Do I need to contact you for a Return Confirmation Number?
Nope! Go ahead and fill out the return form located on the back of your invoice with the correct information, and send it back to us along with your return item. We'll take it from there! If you should have any problems with this process, feel free to call our Customer Happiness team at +86-576-89898883 or email at service@Purros.com.

Security & Privacy

Q: Is it safe to use my credit or debit card on your site?
We guarantee that every transaction you make at Purros.com will be 100% safe. security seal This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Our site is protected by SSL (Secure Socket Layer) encryption technology, and we are a proud to be verified by Trust Guard. Trust Guard is a third party that ensures your security on our website.

Q: Do you sell my information to third party companies?
No, we do not sell any customer information, nor will we ever.

Q: Will you share my information, even my email address, with anyone else?
No, we do not share any customer information, including email address or telephone number, with any other company.

General Information

Q: Are you open on the weekends?
We are not. Our hours are 8:00 AM-10:00 PM ET, Monday through Friday, with national holidays observed.

Q: May I have your supplier/wholesaler information?
We do not give out our supplier or wholesaler information.

Q: How do I contact Purros.com?
Please feel free to call us anytime. We would love to hear from you! Our toll free number is +86-576-89898883.